Returns & Exchanges

At Dreame Official Store, we stand by the quality of our home cleaning solutions and offer a 30-day return policy for items in original condition. If you are not completely satisfied with your purchase, our team is here to ensure a smooth and efficient exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the Dreame device in its original packaging, including all accessories, manuals, and promotional items that were included in the box.

• 3.
  Ship the Item

  Attach the provided shipping label to your package and drop it off at the designated courier location; please retain your tracking receipt for reference.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects the unit to ensure it meets our return criteria, your refund will be processed to your original payment method within 7-10 business days.